Gaia Pets FAQ


Why do certain products need a prescription?
Medications require a prescription because they are deemed to be potentially harmful if not used under the supervision of a licensed veterinarian.

How do I get a prescription?
Your preferred veterinarian can write you a prescription. Get in touch with them to get a prescription with the clinic's stamp and veterinarian's signature. Do note that your clinic may subject you to a prescription fee. All original copies of prescriptions will be collected upon delivery of medication. We have the right to refuse dispensation upon failure to produce original prescriptions.

How many times can I repeat a prescription?
This depends on your vet and the prescription issued. If there are no written specifications for the repeats, it is only valid for one dispensation.

What do I do if I can’t get the prescription from my regular vet?
If your veterinarian is unable to write a prescription, please provide us their clinic's details and your most recent transaction with them. It may take some time, but we will check accordingly and inform you whether a prescription can be written.

However, if no prescription or record can be provided within 5 working days, the order placed will be cancelled and be refunded after deducting the bank processing fees.

How long is my prescription valid for?
A prescription is valid for either 12 months until all of the repeats are used up or specified date as written by the prescribing veterinarian; whichever comes first. Should there be no specification on the number of repeats, the prescription is only valid for one dispensation only and a new prescription is required for the next order.

Can I return my purchase?
There will strictly be no returns of prescription medications. For others. please refer to our return and refund policy.


What do I do if the item that you are looking at is out of stock?
Get in touch with our team by emailing: or whatsapp +65 8522 9151 and we will advise the lead time.

What do I do if a wrong product is received?
Get in touch with our team by emailing: or whatsapp +65 8522 9151 and we will sort it out for you.


What are the operating hours?
It is from 9.30am to 5.30pm, Monday to Friday. (Excluding public holidays)